A Drive-By Regarding User Knowledge and Software Experiences

A quick peek into the challenge of building software for different users

We face a delicate balancing act: users are simultaneously more capable than we give them credit for, yet they can't tap into that potential until we show them the way. It's like having a Ferrari but never being taught how to drive a stick; all that power is just waiting to be unleashed.

Here's where it gets interesting: users often don't know what they …